Starbucks’ stock price dropped sharply after the company reported a significant slowdown in visits to its stores in both the U.S. and China, its two biggest markets. Sales and profits are also not going in the right direction. Everybody seems to be worked up about company performance, especially former chairman and CEO Howard Schultz. Anne and Frances spill the tea (er, coffee) on how Starbucks and its leadership can revamp their strategy.
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Podcast Host Frances Frei Professor of technology and operations management at the Harvard Business School. Frances formerly served as Uber's first SVP of leadership and strategy. Her work at Uber focused on building a world-class leadership team, fostering leadership at all levels of the organization and guiding the clear articulation of strategy and planning. Frei has been central to Uber’s cultural transformation. Frei's research examines how leaders create the context for organizations and individuals to thrive. She is the best-selling author of Uncommon Service: How to Win by Putting Customers at the Core of Your Business.
Podcast Host Anne Morriss Dedicated to helping people unlock their own potential –– in the name of building extraordinary organizations. Founder of The Leadership Consortium (TLC). For the past 20 years, she has guided entrepreneurs, companies and governments throughout the United States and Latin America on strategy, leadership and organizational change. Anne serves on a number of nonprofit boards, including the board of IGNITE, which champions the need for more women to serve in public office. She is the coauthor of Uncommon Service: How to Win by Putting Customers at the Core of Your Business and Unleashed: The Unapologetic Leader’s Guide to Empowering Everyone Around You. Her next book, Move Fast & Fix Things, will be available in the fall of 2023.