Harriet Lerner speaks about the quality of listening and apologizing, in conversation with Brené Brown in these 2 podcast episodes:
I particularly liked the second episode and also these two quotes popping out from the discussion between Brené Brown and Harriet Lerner:
Defensiveness is the enemy of listening, connection and intimacy
and that
It's very difficult to listen when we are criticized. We then listen to what we do not agree with. To the exaggerations, distortions and inaccuracies rather than listening for the essence of what the hurt or angry party needs us to understand.
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Brené Brown, a research professor at the University of Houston studies courage, vulnerability, shame, and empathy. She has written the The Gifts of Imperfection, Daring Greatly, Rising Strong, Braving the Wilderness, and Dare to Lead and is very well known for her TedTalk on expanding perception and vulnerability.
Harriet Lerner, works as a researcher, psychologist and writer and has recently published the book “Why Won’t You Apologize?" . Harriet Lerner can also be enjoyed in conversation with Mark Groves in his podcast:
How we listen shapes our relationships more than the way we talk.
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